Let's look after them together

No. Sambhal coordinates everyday life and care, not domestic chores. If your parents need household help, we can find and vet someone trustworthy for them — but it is arranged separately and is not part of the subscription.

No. We are not clinicians and we do not give medical treatment. What we do is take your parents to their doctors, sit through the consultation, follow up on what was advised, handle the hospital when it is needed, and coordinate physiotherapists or nurses when a doctor recommends them.

Every person who enters your parents' home is police-verified, reference-checked and trained by us before their first visit. You are told by name who is coming, and the same coordinator stays with your family rather than a rotating roster.

We never hold their funds. Bills are paid from your parents' own account or by a method you approve, and every payment comes back to you with an itemised receipt. We take on the errand and the paperwork, never the balance.

You receive a written report on a schedule set by your plan, and you can message your coordinator directly at any time. On NRI Premium, reporting is aligned to your time zone and includes scheduled video calls with your parents. See the NRI families page for the full detail.

Your parents call one number, answered by a real person at any hour. We dispatch help through our ambulance tie-ups, reach the hospital, handle admission paperwork and deposits, and start calling you immediately — following an escalation order you agree with us in advance.

That is normal, and we expect it. We start slowly — one visit, one errand — and let trust build at their pace. The service belongs to them, not to us, and nothing is done behind their back. Most resistance fades once they meet the person who will actually be turning up.

None. Sambhal is a monthly subscription. Your plan is confirmed after a free home assessment, and you can change, pause or cancel it at any time with a month's notice.

The current list is shown in the “Where we work” section above, and it grows steadily. If your parents' city is not there yet, still get in touch — we occasionally take on families ahead of a launch, and your enquiry helps us decide where to open next.

Documents in the vault are stored encrypted and are accessible only to your coordinator and your family. We use your contact details solely to reach you about your parents' care. We never sell or share your information, and on cancellation we return every document we hold.